Position Overview

Qualified Professional (QP) or CADC (Certified Alcohol and Drug Counselor) – Substance Abuse Comprehensive Outpatient Treatment (SACOT)/ Substance Abuse Intensive Outpatient Program (SAIOP)

Dixon Social Interactive Services, Inc. mission is to raise the awareness of mental health and substance use treatment services that offer individuals Hope, Independence, Knowledge, and Empowerment. We strive to accomplish this by providing quality treatment services using a person-centered approach.

We believe that individuals struggling with substance use disorders have the capacity to recover and sustain long-term wellness when provided structured, evidence-based, and compassionate care.

The Qualified Professional (QP) or CADC (Certified Alcohol and Drug Counselor) provides clinical services within the Substance Abuse Comprehensive Outpatient Treatment (SACOT/SAIOP) program, a structured, time-limited, multi-faceted treatment model for adults requiring intensive outpatient support. Services are delivered under the supervision of a LCAS or CCS and in accordance with 10A NCAC 27G .0104 and .4400.

This role includes individual and group counseling, case management, treatment planning, crisis response, and Medicaid-compliant documentation.

Essential Duties & Responsibilities

· Develop and implement Person-Centered Plans (PCPs) for assigned caseload.

· Provide individual, group, and family counseling services.

· Facilitate daily group counseling sessions in accordance with SACOT/SAIOP requirements.

· Document service notes that reflect SACOT/SAIOP clinical services aligned with treatment goals.

· Ensure compliance with Medicaid, SACOT/SAIOP, and organizational policies and procedures.

· Provide case management, service coordination, and community linkage.

· Conduct ongoing assessments and reassessments.

· Coordinate biochemical screenings (e.g., urine drug screens) as required.

· Provide crisis intervention and emotional support as needed.

· Maintain 24/7/365 crisis response capacity, including face-to-face response within 2 hours when required.

· Participate in weekly staffing meetings and clinical supervision.

· Maintain detailed, accurate, and timely clinical documentation.

· Demonstrate respect for diversity and uphold client rights.

· Perform other duties as assigned.

"Qualified Professional" within the MH/DD/SA system of care:

(a) An individual who holds a license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession, except a registered nurse licensed in North Carolina with four years of full-time MH/DD/SA experience; or

(b) A graduate of a college or university with a master’s degree in a human service field and one year of full-time, post-graduate MH/DD/SA experience; or

(c) A graduate of a college or university with a bachelor’s degree in a human service field and two years of full-time, post-bachelor’s MH/DD/SA experience; or

(d) A graduate of a college or university with a bachelor’s degree in a non-human service field and four years of full-time, post-bachelor’s MH/DD/SA experience.

Education, Certifications & Requirements

· Must meet NC Medicaid Qualified Professional (QP) criteria or Certified Alcohol and Drug Counselor (CADC) criteria

· Credentialed by the NC Addiction Specialist Professional Practice Board or registered at minimum

LANGUAGE SKILLS:

Ability to read and write English. Ability to generate clear, compliant clinical documentation in accordance with Medicaid, SACOT, and auditing standards.

Job Types:

Full-time

Benefits:

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Professional development assistance

Vision insurance

Schedule:

8 hour shift

10 hour shift

Day shift

Monday to Friday

On-call rotation

Experience:

Addiction counseling: 2 years (Preferred)

SACOT or intensive outpatient experience (Preferred)

Work Location:

In person – North Carolina

#Tags:

#SACOT

#QualifiedProfessional

#AddictionCounseling

#Greenville

REPORTING RELATIONSHIPS

Reports To: Supervisory Care Manager

POSITION PURPOSE

The Care Management Extender supports the Tailored Care Management team by assisting care managers with engagement, coordination, and resource navigation activities for members. This role helps increase workforce capacity and enhances member support while operating under the direction and supervision of the assigned Care Manager. The Extender does not provide clinical services and works within the defined scope of Tailored Care Management functions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Member Engagement & Support

● Assist with outreach and engagement activities to help members access services

● Support members in understanding care plans and appointments

● Provide education on community resources and Medicaid services

● Help address barriers to care such as transportation, scheduling, or communication

Care Coordination Support

● Document interactions and activities in the care management system per policy

● Communicate member needs and updates to the Care Manager

● Support follow-up activities related to referrals and service linkage

● Participate in team meetings as requested

Resource Navigation

● Connect members to community-based services and supports

● Provide guidance based on lived experience or community knowledge when applicable

● Assist with social determinant of health needs (housing, food, employment resources)

Compliance & Collaboration

● Work under the direction of the Care Manager and within delegated functions

● Maintain confidentiality and comply with HIPAA and organizational policies

● Ensure all activities remain within the approved extender scope

TRAINING REQUIREMENTS

Staff must maintain all trainings as required by State and Federal law and regulations.

Minimum Qualifications Required

• At least 18 years of age
• High school diploma or GED
• Experience in behavioral health, care coordination, or case management strongly preferred
• Working knowledge of Medicaid, social service systems, or community resource navigation is a plus
• Strong communication and organizational skills
• Ability to work well in a team-based, fast-paced environment
• Commitment to equity, inclusion, and trauma-informed care

The Department expects that a range of individuals will be able to meet these qualifications, including, but not limited to:

• Certified Peer Support Specialists
• Community health workers (CHW), defined as individuals who have completed the NC
• Community Health Worker Standardized Core Competency Training (NC CHW SCCT)
• Individuals who served as Community Navigators prior to the implementation of Tailored Plans
• Family Navigators, as defined by Trillium Health Resources’ approved LME/MCO in lieu of service description

Compensation and Benefits:

• Medical, dental, and vision insurance 
• Company-paid life insurance, short-term and long-term disability options
• Optional supplemental plans: Critical Illness, Accident, Cancer Advocate, Hospital Cash
• Paid Time Off 
• 10 paid holidays annually, plus bereavement leave
• Access to Relias Training Platform for free CEUs and professional development
• Monthly employee celebrations and a formal employee recognition program

This role is ideal for compassionate professionals ready to make a tangible impact on the lives of individuals navigating complex care systems. If you're passionate about coordination, advocacy, and community-based care this is where your work will matter.

Position Overview

Qualified Professional (QP) or CADC (Certified Alcohol and Drug Counselor) – Substance Abuse Comprehensive Outpatient Treatment (SACOT)/ Substance Abuse Intensive Outpatient Program (SAIOP)

Dixon Social Interactive Services, Inc. mission is to raise the awareness of mental health and substance use treatment services that offer individuals Hope, Independence, Knowledge, and Empowerment. We strive to accomplish this by providing quality treatment services using a person-centered approach.

We believe that individuals struggling with substance use disorders have the capacity to recover and sustain long-term wellness when provided structured, evidence-based, and compassionate care.

The Qualified Professional (QP) or CADC (Certified Alcohol and Drug Counselor) provides clinical services within the Substance Abuse Comprehensive Outpatient Treatment (SACOT/SAIOP) program, a structured, time-limited, multi-faceted treatment model for adults requiring intensive outpatient support. Services are delivered under the supervision of a LCAS or CCS and in accordance with 10A NCAC 27G .0104 and .4400.

This role includes individual and group counseling, case management, treatment planning, crisis response, and Medicaid-compliant documentation.

Essential Duties & Responsibilities

· Develop and implement Person-Centered Plans (PCPs) for assigned caseload.

· Provide individual, group, and family counseling services.

· Facilitate daily group counseling sessions in accordance with SACOT/SAIOP requirements.

· Document service notes that reflect SACOT/SAIOP clinical services aligned with treatment goals.

· Ensure compliance with Medicaid, SACOT/SAIOP, and organizational policies and procedures.

· Provide case management, service coordination, and community linkage.

· Conduct ongoing assessments and reassessments.

· Coordinate biochemical screenings (e.g., urine drug screens) as required.

· Provide crisis intervention and emotional support as needed.

· Maintain 24/7/365 crisis response capacity, including face-to-face response within 2 hours when required.

· Participate in weekly staffing meetings and clinical supervision.

· Maintain detailed, accurate, and timely clinical documentation.

· Demonstrate respect for diversity and uphold client rights.

· Perform other duties as assigned.

"Qualified Professional" within the MH/DD/SA system of care:

(a) An individual who holds a license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession, except a registered nurse licensed in North Carolina with four years of full-time MH/DD/SA experience; or

(b) A graduate of a college or university with a master’s degree in a human service field and one year of full-time, post-graduate MH/DD/SA experience; or

(c) A graduate of a college or university with a bachelor’s degree in a human service field and two years of full-time, post-bachelor’s MH/DD/SA experience; or

(d) A graduate of a college or university with a bachelor’s degree in a non-human service field and four years of full-time, post-bachelor’s MH/DD/SA experience.

Education, Certifications & Requirements

· Must meet NC Medicaid Qualified Professional (QP) criteria or Certified Alcohol and Drug Counselor (CADC) criteria

· Credentialed by the NC Addiction Specialist Professional Practice Board or registered at minimum

LANGUAGE SKILLS:

Ability to read and write English. Ability to generate clear, compliant clinical documentation in accordance with Medicaid, SACOT, and auditing standards.

Job Types:

Full-time

Benefits:

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Professional development assistance

Vision insurance

Schedule:

8 hour shift

10 hour shift

Day shift

Monday to Friday

On-call rotation

Experience:

Addiction counseling: 2 years (Preferred)

SACOT or intensive outpatient experience (Preferred)

Work Location:

In person – North Carolina

#Tags:

#SACOT

#QualifiedProfessional

#AddictionCounseling

#Greenville

(80% Community Engagement | 20% TCM Extender)

Department: Marketing and Tailored Care Management

Reports To: TCM Program Manager & Director of Marketing

Position Summary

The Community Outreach and Care Coordination Specialist serves a dual role by leading community outreach and relationship-building efforts while supporting the Tailored Care Management (TCM) team with administrative and care coordination functions. Approximately 80% of the position focuses on community engagement, partnership development, and referral generation, while 20% supports TCM activities that improve client access to services and reduce administrative burden for Care Managers.

This position serves as the face of the organization in the community, educating stakeholders about services while helping ensure individuals receive timely access to care and resources.

Essential Duties and Responsibilities

Community Engagement (30-35 hours per week)

Community Outreach & Partnerships

• Develop and maintain relationships with community organizations, healthcare providers, schools, faith-based organizations, and referral sources.
• Represent the organization at health fairs, networking events, community meetings, and outreach activities.
• Conduct presentations regarding organizational services and eligibility criteria.
• Identify opportunities for new partnerships and referral development.
• Maintain an annual outreach calendar and coordinate participation in community events.

Marketing & Referral Development

• Increase awareness of organizational programs through strategic community engagement.
• Distribute marketing materials and educational resources.
• Track referral sources and community engagement metrics.
• Collaborate with leadership on outreach strategies and business development initiatives.
• Assist in planning open houses, informational sessions, and community education events.

Community Resource Navigation

• Maintain an updated directory of community resources.
• Connect prospective clients and families with appropriate services.
• Serve as a liaison between community partners and organizational staff.
• Follow up with referral sources to strengthen relationships.

Tailored Care Management Extender Duties (5-10 hours per week)

Administrative Support

• Assist Care Managers with scheduling appointments and coordinating meetings.
• Obtain records, releases of information, and supporting documentation.
• Complete data entry and maintain accurate documentation in the electronic health record.
• Track outstanding referrals and follow-up tasks.

Care Coordination Support

• Contact members to remind them of appointments.
• Assist with locating community resources identified in care plans.
• Coordinate communication between providers, members, and community agencies.
• Monitor assigned administrative tasks to ensure timely completion.

Documentation

• Maintain accurate documentation consistent with organizational policies and Medicaid requirements.
• Assist with updating resource databases and tracking outreach activities.
• Prepare reports related to community engagement and referral trends.

Qualifications

Must be at least 18 years of age.

Education

• Bachelor's degree in Human Services, Social Work, Public Health, Marketing, Communications, pharmaceutical sales or a related field preferred.
• Equivalent experience may be considered.

Experience

• Minimum of 2 years of experience in community outreach, healthcare, behavioral health, social services, or care coordination preferred.
• Experience working with diverse populations and community organizations.
• Knowledge of Tailored Care Management or Medicaid services is preferred.
• Extender Qualifications For the purposes of Tailored Care Management, an extender is defined as an individual who: 
  • Be a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system OR
  • Be a person with lived experience with a behavioral health condition who is a Certified Peer Support Specialist. or 
  • A parent or guardian of an individual with an I/DD or a TBI or a behavioral health condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member). Or 
  • Has two years of paid experience performing the types of functions described in the “Extender Functions” section below, with at least one year of paid experience working directly with the Tailored Care Management eligible population. 

The Department expects that a range of individuals will be able to meet these qualifications, including, but not limited to: 

• Certified Peer Support Specialists; 

• Community health workers (CHW), defined as individuals who have completed the NC Community Health Worker Standardized Core Competency Training (NC CHW SCCT); 

• Individuals who served as Community Navigators prior to the implementation of Tailored Plans; 

• Family Navigators, as defined by Trillium Health Resources’ approved LME/MCO in lieu of service description; 

• Parents or guardians of an individual with an I/DD or a TBI or a behavioral health condition (parent/guardian cannot serve as an extender for their own family member); and 

• A person with lived experience with an I/DD or a TBI or a behavioral health condition.

Knowledge, Skills, and Abilities

• Excellent interpersonal and relationship-building skills.
• Strong public speaking and presentation abilities.
• Exceptional organizational and time management skills.
• Ability to work independently and manage multiple priorities.
• Strong written and verbal communication skills.
• Knowledge of community resources and healthcare systems.
• Proficiency with Microsoft Office and electronic health records.
• Ability to maintain confidentiality and professionalism.
• Ability to travel to Kinston, Wilson, Goldsboro and surrounding areas. 

Physical Requirements

• Frequent local travel to community events and partner organizations.
• Ability to lift and transport outreach materials up to 25 pounds.
• Ability to sit, stand, walk, and drive for extended periods.
• Valid driver's license and reliable transportation required.

Performance Expectations

Success in this role will be measured by:

• Growth in community partnerships and referral sources.
• Attendance and participation in outreach events.
• Timely completion of TCM support tasks.
• Accurate documentation and reporting.
• Positive collaboration with Care Managers and community stakeholders.
• Increased awareness and utilization of organizational services within the community.

This role is ideal for an outgoing, relationship-focused professional who enjoys connecting people to resources while supporting the mission of improving access to quality behavioral health and care management services.

Pay: From $15.00 per hour to $20.00 per hour

Job description:

Certified Support Specialist will provide Recovery Coaching to members struggling with mental health and substance use disorders. The CPSS will function as a role model to peers; exhibit competency in personal recovery and use of coping skills; serve as a member advocate; provide member information and peer support for members in outpatient settings; and assist with effective communication, conflict-resolution, and crisis intervention skill development. The CPSS performs a wide range of tasks to assist adult peers with regaining independence within the community and gaining mastery over their own recovery process. They may assist the member in identifying personal and environmental obstacles to recovery, link the recovering person to the recovery community, and serve as a personal guide and mentor in the management of personal and family recovery. A Peer Support Specialist does not serve the role of sponsor. A Peer Support Specialist models competency in resiliency and recovery and ongoing coping skills. Peer Support Specialist work closely with the member treatment team and when needed, works with member's family and community, as well.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide quality of care to patients in terms of compliance with expectations of the organization, and all licensing and credentialing boards to ensure the effectiveness of peer support and counseling services.
• Conduct individual and group counseling support services as needed to assist members with meeting requirements of treatment enrollment and treatment plan goal attainment.
• Produce clear and concise documentation for all support and counseling services rendered.
• Provide appropriate referrals to members in need.
• Motivate members for change, recovery process, coping skill development, and re-acclimating lives to ensure healthy, safe, and productive living. Provides crisis intervention as needed.
• Provide supports to all members of the psychosocial rehab program by facilitating groups, leading community integration outings, and individual supports as needed.
• Provide education to teach the members about mental illness and appropriate medication to avoid complications and relapse.
• Provide opportunities to learn and use independent living skills.
• Enhance social and interpersonal skills within a supportive and normalizing program structure and environment according to licensing and Medicaid guidelines.
• Transport individuals to and from group and on community outings,
• Conduct educational groups, and responding to medical or behavioral emergencies using agency-approved techniques.
• Keep clear legal and ethical boundaries with members, staff, and community resources and supports.
• Interacts and relates well with peers and other professionals to assure comprehensive and quality care for the members.

SUPERVISORY RESPONSIBILITIES: None.

LANGUAGE SKILLS: Ability to read and write English. Ability to generate clinical documentation of interventions and support services rendered to members in keeping with regulations and requirements of credentialing and auditing bodies.

CERTIFICATIONS, LICENSES, & REGISTRATIONS: Peer Support Specialist certification (Preferred), CPR/First Aid certification, NCI Plus, Client Rights & Confidentiality ,HIPPA, Blood Borne Pathogens, and HIV/AIDS education.

Qualification Requirements

• Obtained a High School Diploma or GED equivalent
• At least 1- 2 years of experience working with Mental health/Substance Abuse population
• NC Certified Peer Support Specialist (required)
• Valid driver’s license and reliable transportation
• Current Auto insurance
• Ability to submit to background check and drug screen
• Minimum of 2 years consecutive recovery
• Excellent oral and written communication skills
• Knowledge of 12 Core Functions

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person

REPORTING RELATIONSHIPS

Reports To: Clinical Manager

POSITION PURPOSE

To assist in the management, administration and access-to-care model across all programs at an assigned DSIS site. This role ensures continuity of care, maintains access-to-care goals, and guarantees compliance with NC Medicaid, licensing board, and NCDHHS regulations. The Assistant Clinical Manager supports the Clinical Manager in overseeing site operations, participates in all services, and is trained in the full scope of Clinical Manager duties to provide coverage when needed. Assistant Clinical Managers in this role must:

● Hold a current North Carolina license (provisional or full) as LCSW(-A), LCMHC(-A), LMFT(-A),

LCAS(-A), or equivalent

● Be under required board supervision if provisionally licensed, and maintain active licensure in good

standing

● Be willing and able to perform Diagnostic Assessments (DAs) and Comprehensive Clinical Assessments (CCAs) to support intake and access-to-care benchmarks

PROGRAMS INCLUDE BUT ARE NOT LIMITED TO:

● Substance Abuse Comprehensive Outpatient Treatment (SACOT)

● Substance Abuse Intensive Outpatient Program (SAIOP)

● Tailored Care Management (TCM)

● Intensive In-Home (IIH)

● Peer Support Services (PSS)

● Outpatient Therapy (OPT)

● Any additional DSIS programs developed in the future, in-person or virtual

ESSENTIAL DUTIES & RESPONSIBILITIES

Clinical Operations Support

 ● Participate in all programs and services at the assigned site

● Conduct DAs and CCAs and any necessary clinical documentation to support access-to-care goals

● Deliver therapy services (individual, group, family) based on assigned program

● Assist with treatment plan development and review

Leadership & Staff Support

 ● Support supervision of QPs, APs, PP’s, and CADCs

● Provide onboarding, mentoring, and training for new staff

● Assist with performance reviews and development planning

Access-to-Care & Service Integration

 ● Help coordinate the site’s access-to-care model for timely client onboarding

● Assist in implementing site-wide clinical initiatives and new program rollouts

● Support coverage and caseload management across services

Compliance & Documentation

● Ensure documentation meets Medicaid, NCDHHS, and DSIS standards for timeliness and accuracy

● Participate in chart audits, quality reviews, and compliance monitoring

Crisis Response & Intervention

● Respond to client crises per DSIS protocol

● Assist in creating crisis plans with clients and caregivers

SCOPE OF SERVICES

● Maintain flexibility to work across all services at the assigned site

● Cover Clinical Manager duties as needed

● Work independently and within multidisciplinary teams

TRAINING REQUIREMENTS

● BH I/DD Tailored Plan eligibility and services

● Whole-person health and unmet resource needs

● Crisis Prevention & Intervention (CPI/NCI)

● HIPAA and Confidentiality

● First Aid / CPR

● Documentation standards and Medicaid compliance

● CEU completion and clinical supervision participation

QUALIFICATIONS

Education & Experience

● Master’s degree in Social Work, Counseling, Marriage & Family Therapy, Psychology, or related

human services field

● Minimum two years post-graduate supervised experience providing behavioral health services preferred

Licensure

● Active NC license or provisional license:

○ LCSW-A / LCSW

○ LCMHC-A / LCMHC

○ LMFT-A / LMFT

○ LCAS-A / LCAS

Certificates, Licenses, Registrations

● Must maintain NCI, Community First Aid/CPR, and any other certifications required by DSIS

MEASURABLE KPIs FOR SUCCESS

● 100% compliance with documentation and Medicaid billing standards

● Successful completion of training in all Clinical Manager duties within defined timelines

● Positive outcomes in client care based on treatment plan goal achievement

● Timely completion of assessments with 90%+ accuracy and submission rate

INTENT AND FUNCTION OF POSITION DESCRIPTIONS

Position descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed position descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Position descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Responsibilities

• Provide direct support and counseling services within the scope of certification and organizational guidelines.
• Conduct intake, screening, assessment, and ongoing service planning as appropriate.
• Develop, implement, and monitor individualized support plans in collaboration with clients and care teams.
• Maintain accurate, timely, and confidential documentation in accordance with agency and regulatory standards.
• Coordinate services with internal and external providers to ensure continuity of care.
• Support clients in building coping skills, strengthening recovery goals, and accessing community resources.
• Participate in team meetings, case reviews, and supervision as required.
• Follow all applicable ethical, professional, and compliance standards.

Qualifications

• Current CADC credential and eligibility to serve as a Qualified Professional, as applicable to the role and jurisdiction.
• Experience working with individuals affected by substance use, behavioral health, or related support needs.
• Knowledge of recovery-oriented, trauma-informed, and person-centered service approaches.
• Strong communication, documentation, and interpersonal skills.
• Ability to manage multiple priorities while maintaining professionalism and attention to detail.
• Proficiency with electronic health records or other documentation systems preferred.
• Ability to work independently and collaboratively in a team-based environment.

Preferred Qualifications

• Experience providing case management, care coordination, or community-based services.
• Familiarity with local resources, referral networks, and support systems.
• Additional education or training in counseling, social services, or behavioral health.

What We Offer

• A supportive and mission-driven work environment.
• Opportunities for professional growth and continuing education.
• The chance to make a meaningful impact in the lives of others.
• Collaborative team culture with a focus on quality care and service excellence.

Equal Opportunity Commitment

We are committed to creating an inclusive environment where all individuals are treated with respect and dignity. Employment decisions are based on qualifications, experience, and organizational needs.

Pay: From $35 - $42 per hour

Job description:

Overview:

We are seeking a dedicated and experienced Clinical Manager to oversee the daily operations and programs of our mental health facility. The ideal candidate will possess strong leadership skills and a comprehensive understanding of mental health administrative support, ensuring that our clinic runs efficiently while adhering to all regulatory program standards. This role is crucial in maintaining high-quality patient care and fostering a positive work environment for our mental healthcare team.

Core Responsibilities:

• Holistic Care Management: Deliver individualized counseling, therapy, and psychotherapy to substance abuse clients, based on cutting-edge treatment modalities
• Strategic Planning: Take the lead in developing and reviewing ongoing care strategies
• Crisis Resolution: Implement high-level crisis interventions and emergency services in collaboration with a multi-disciplinary team
• Clinical Leadership: Provide supervisory oversight for SACOT & SAIOP programs, ensuring compliance with quality standards
• Operational Excellence: Ensure timely submission of all clinical documentation, while maintaining the utmost confidentiality and compliance
• Manage the overall operations of the clinic, ensuring compliance with healthcare regulations and standards
• Supervise staff, including hiring, training, and performance evaluations to promote professional development
• Ensure adherence to HIPAA regulations and maintain patient confidentiality at all times
• Develop and manage budgets, monitor expenses, and implement cost-saving measures without compromising quality of care
• Collaborate with healthcare providers to optimize patient care services and improve clinic efficiency
• Oversee scheduling of staff and patient appointments to ensure optimal workflow within the clinic
• Maintain accurate medical records and documentation in accordance with medical terminology standards
• Address patient inquiries and concerns promptly, fostering a positive relationship between patients and staff

Skills & Competencies:

• Mastery of the 12 Core Functions in substance abuse treatment
• Proficient in ASAM Criteria and DSM IV diagnostics
• Comprehensive understanding of psychosocial, psychological, and behavioral
• disorders, including addiction
• Exceptional interpersonal skills, catering to a diverse clientele
• Unparalleled verbal and written communication skills
• Strong network and knowledge of community
• Strong knowledge of managed care principles and practices
• Familiarity with mental health operations and office environments
• Proficient in mental health terminology relevant to various clinical settings
• Excellent supervisory skills with the ability to lead a diverse team effectively
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Effective communication skills, both verbal and written, for interaction with staff, patients, and external partners

——————————————————————————

SA Comprehensive Outpatient Treatment (SACOT) Program means a periodic service that is a time limited, multi-faceted approach treatment service for adults who require structure and support to achieve and sustain recovery. SACOT Program is a service emphasizing the reduction in the use and abuse of substances and/or continued abstinence, the negative consequences of substance abuse, the development of social support network and necessary lifestyle changes, educational skills, and vocational skills leading to work activity by reducing substance abuse as a barrier to employment, social and interpersonal skills, improved family functioning, the understanding of the addictive disease, and the continued commitment to recovery and maintenance program.

The LCAS is a valuable member of the interdisciplinary treatment team and will attend and/or participate in clinical staffing. The LCAS will provide supervision to staff identified as Qualified Professionals, Associate Professionals, Paraprofessionals, and Certified Alcohol and Drug Counselors. Case consultations will occur as required per the service definition. The LCAS will conduct DAs and CCAs, provide individual support, as well as facilitate group sessions as needed.

License/Certification:

Must Have: Licensed clinical addictions specialist (LCAS)" means an individual who is licensed as such by the North Carolina Substance Abuse Professional Practice Board. Preferred: Dual Licensure in SA and MH.

Major Duties and Responsibilities:

• Condition and assess client needs
• Supervise clinical staff providing
• Individual counseling and support
• Group counseling and support
• Family counseling, training, or support
• Biochemical assays to identify recent drug use (e.g. urine drug screens)
• Strategies for relapse prevention to include community and social support
• systems in treatment.
• Life skills training and development
• Crisis contingency planning
• Collaborate with other professionals to evaluate clients' mental health and substance abuse

Additional Functions:

• Process Diagnostic Assessments
• Ability to fill in for QP in regards to servicing clients
• Ensure staff attendance and accurate time tracking
• Manage the clinical food budget and operations
• Manage office operations including office supplies and maintenance requests
• and scheduling
• Coordinate with quality regarding quality and audit reporting
• Managing clinical team, including submitting hire requests via HR, reward/promotion requests, PIPs, and termination requests

Join our team as a Clinic Manager where you can make a significant impact on patient care while leading a dedicated team of professionals.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Pay: From $15.00 per hour

Job description:

Certified Support Specialist will provide Recovery Coaching to members struggling with mental health and substance use disorders. The CPSS will function as a role model to peers; exhibit competency in personal recovery and use of coping skills; serve as a member advocate; provide member information and peer support for members in outpatient settings; and assist with effective communication, conflict-resolution, and crisis intervention skill development. The CPSS performs a wide range of tasks to assist adult peers with regaining independence within the community and gaining mastery over their own recovery process. They may assist the member in identifying personal and environmental obstacles to recovery, link the recovering person to the recovery community, and serve as a personal guide and mentor in the management of personal and family recovery. A Peer Support Specialist does not serve the role of sponsor. A Peer Support Specialist models competency in resiliency and recovery and ongoing coping skills. Peer Support Specialist work closely with the member treatment team and when needed, works with member's family and community, as well.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide quality of care to patients in terms of compliance with expectations of the organization, and all licensing and credentialing boards to ensure the effectiveness of peer support and counseling services.
• Conduct individual and group counseling support services as needed to assist members with meeting requirements of treatment enrollment and treatment plan goal attainment.
• Produce clear and concise documentation for all support and counseling services rendered.
• Provide appropriate referrals to members in need.
• Motivate members for change, recovery process, coping skill development, and re-acclimating lives to ensure healthy, safe, and productive living. Provides crisis intervention as needed.
• Provide supports to all members of the psychosocial rehab program by facilitating groups, leading community integration outings, and individual supports as needed.
• Provide education to teach the members about mental illness and appropriate medication to avoid complications and relapse.
• Provide opportunities to learn and use independent living skills.
• Enhance social and interpersonal skills within a supportive and normalizing program structure and environment according to licensing and Medicaid guidelines.
• Transport individuals to and from group and on community outings,
• Conduct educational groups, and responding to medical or behavioral emergencies using agency-approved techniques.
• Keep clear legal and ethical boundaries with members, staff, and community resources and supports.
• Interacts and relates well with peers and other professionals to assure comprehensive and quality care for the members.

SUPERVISORY RESPONSIBILITIES: None.

LANGUAGE SKILLS: Ability to read and write English. Ability to generate clinical documentation of interventions and support services rendered to members in keeping with regulations and requirements of credentialing and auditing bodies.

CERTIFICATIONS, LICENSES, & REGISTRATIONS: Peer Support Specialist certification (Preferred), CPR/First Aid certification, NCI Plus, Client Rights & Confidentiality ,HIPPA, Blood Borne Pathogens, and HIV/AIDS education.

Qualification Requirements

• Obtained a High School Diploma or GED equivalent
• At least 1- 2 years of experience working with Mental health/Substance Abuse population
• NC Certified Peer Support Specialist (required)
• Valid driver’s license and reliable transportation
• Current Auto insurance
• Ability to submit to background check and drug screen
• Minimum of 2 years consecutive recovery
• Excellent oral and written communication skills
• Knowledge of 12 Core Functions

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person

Pay: $17 - $24 per hour

Job description:

Qualified Professional-Certified Alcohol and Drug Counselor (CADC)

Dixon Social Interactive Services, Inc. mission is to raise the awareness of mental health treatment services that offer individuals Hope, Independence, Knowledge, and Empowerment. We strive to accomplish this by providing quality treatment services using a person-centered approach.

We believe that anyone who experiences any mental health or substance abuse illness has an opportunity to recover and/or sustain. We believe that people can transform their lives if they are empowered with the knowledge to do so.

A Certified Alcohol and Drug Counselor (formerly CSAC) serves as leaders and supporters that impart knowledge and help those who struggle with addiction build a specific plan to overcome dependency based on individual needs. The CADC will use the Twelve Core Functions which includes screening, intake, orientation, assessment, treatment planning, counseling, case management, crisis intervention, client education, report and record keeping, consultation with other professionals regarding client treatment and services, and referral to treat addictive disorder or disease and help prevent relapse.

Essential Duties & Responsibilities

· Develop treatment plans and goals for the members on assigned caseload.

· Document service notes that reflect SACOT/SAIOP clinical services are provided appropriately to the goals in the PCP; keep and maintain detailed treatment and progress notes.

· Ensure compliance with Policy and Procedures regarding member safety and member rights.

· Provide one on one counseling and case management sessions.

· Facilitate and co-facilitate group counseling and educational sessions, under supervision.

· Provide crisis intervention and emotional support to members, when appropriate.

· Demonstrate an attitude of acceptance of diversity with staff and members.

· Ensure all documentation regarding member care, treatment and incidents is completed timely and in clear, concise manner.

· Responsible oversight of caseload regarding continuity of service, appropriate use of referrals, maintenance of authorization, collaboration with others on client’s behalf, and other clinically and ethically significant practices.

· Participation in weekly staffing meetings and supervision meetings.

· May provide case management duties for members, ensuring individualized quality care.

· Perform other duties as assigned.

"Qualified professional" within the MH/DD/SA system of care:

(a) an individual who holds a license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in MH/DD/SA with the population served; or

(b) a graduate of a college or university with a master’s degree in a human service field and has one year of full-time, post-graduate degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has one year of full-time, postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or

c) a graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has two years of full-time, post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or

(d) a graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has four years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.

Certified Alcohol and Drug Counselor (CADC) ***Preferred***

· Credentialed by the NC Addiction Specialist Professional Practice Board; or Registered to be Credentialed at minimum.

SUPERVISORY RESPONSIBILITIES: None.

LANGUAGE SKILLS: Ability to read and write English. Ability to generate clinical documentation of interventions and support services rendered to patients in keeping with regulations and requirements of credentialing and auditing bodies.

Job Types: Part-time, Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift

Education:

• Bachelor's (Preferred)

Experience:

• Addiction counseling: 2 years (Required)

Work Location: In person

Pay: From $15.00 - $20/hr

Job description:

Job Purpose:

The Office Administrator ensures the smooth operation of daily office activities by managing administrative tasks, maintaining records, coordinating schedules, and providing support to staff and visitors. This role plays a critical part in ensuring efficiency, organization, and a professional environment within the office.

Location: Wilson, North Carolina

Hours: Full-time, Monday – Friday 9:00AM – 5:00PM

Reporting Relationships:

● Reports To: Clinical Manager

● Positions Supervised: None

Key Responsibilities:

● Manage incoming calls, route to appropriate personnel, and take accurate messages.

● Greet and assist visitors, vendors, and clients professionally.

● Handle mail distribution and internal correspondence.

● Maintain visitor logs and employee sign-in sheets.

● Assist in payroll distribution for staff and vendors.

● Oversee budgeting and ordering of office and food supplies.

● Maintain a welcoming and organized front lobby area.

● Distribute employment applications to walk-in candidates.

● Manage schedules for Therapists and Qualified Professionals (QPs), including appointment scheduling, rescheduling, and cancellations.

● Coordinate with Clinical Directors for intake and assessments.

● Track and process referrals, ensuring accurate documentation.

● Verify consumer insurance details and complete intake screenings.

● Process and input consumer information into Sharenote.

● Request and retrieve record numbers for client files.

● Prepare and assemble new client files before submission to the Medical Records

Department.

● Retrieve necessary documents from Medical Records for QPs.

● Maintain and organize client documentation.

● Complete and update NCTopps reports as needed.

● Review daily attendance logs for accuracy.

● Scan and submit Incident Reports and Grievance forms to QA/QI Management.

● Coordinate and manage weekly drug screenings.

● Perform other administrative duties as assigned.

Knowledge, Skills, Abilities, and Other Characteristics (KSAOs)

● Knowledge: Understanding of office operations, administrative procedures, and record management.

● Skills: Strong organizational and multitasking skills, attention to detail, and time management.

● Abilities: Effective problem-solving, ability to handle sensitive information with discretion, and ability to work independently or as part of a team.

● Other Characteristics: Strong work ethic, professionalism, and a customer-service-oriented mindset.

Qualifications & Requirements

● High school diploma, GED, or associate degree required.

● Strong organizational and multitasking skills.

● Excellent communication and interpersonal skills.

● Proficiency in office management software and tools.

● Ability to maintain confidentiality and handle sensitive information.

Work Environment & Conditions

● Standard office environment with no hazardous conditions.

● Requires extended periods of sitting, occasional lifting of office supplies, and use of a computer.

● Interaction with employees, visitors, and vendors on a regular basis.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Pay: From $17-24

Job description:

Qualified Professional-Certified Alcohol and Drug Counselor (CADC)

Dixon Social Interactive Services, Inc. mission is to raise the awareness of mental health treatment services that offer individuals Hope, Independence, Knowledge, and Empowerment. We strive to accomplish this by providing quality treatment services using a person-centered approach.

We believe that anyone who experiences any mental health or substance abuse illness has an opportunity to recover and/or sustain. We believe that people can transform their lives if they are empowered with the knowledge to do so.

A Certified Alcohol and Drug Counselor (formerly CSAC) serves as leaders and supporters that impart knowledge and help those who struggle with addiction build a specific plan to overcome dependency based on individual needs. The CADC will use the Twelve Core Functions which includes screening, intake, orientation, assessment, treatment planning, counseling, case management, crisis intervention, client education, report and record keeping, consultation with other professionals regarding client treatment and services, and referral to treat addictive disorder or disease and help prevent relapse.

Essential Duties & Responsibilities

· Develop treatment plans and goals for the members on assigned caseload.

· Document service notes that reflect SACOT/SAIOP clinical services are provided appropriately to the goals in the PCP; keep and maintain detailed treatment and progress notes.

· Ensure compliance with Policy and Procedures regarding member safety and member rights.

· Provide one on one counseling and case management sessions.

· Facilitate and co-facilitate group counseling and educational sessions, under supervision.

· Provide crisis intervention and emotional support to members, when appropriate.

· Demonstrate an attitude of acceptance of diversity with staff and members.

· Ensure all documentation regarding member care, treatment and incidents is completed timely and in clear, concise manner.

· Responsible oversight of caseload regarding continuity of service, appropriate use of referrals, maintenance of authorization, collaboration with others on client’s behalf, and other clinically and ethically significant practices.

· Participation in weekly staffing meetings and supervision meetings.

· May provide case management duties for members, ensuring individualized quality care.

· Perform other duties as assigned.

"Qualified professional" within the MH/DD/SA system of care:

(a) an individual who holds a license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in MH/DD/SA with the population served; or

(b) a graduate of a college or university with a master’s degree in a human service field and has one year of full-time, post-graduate degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has one year of full-time, postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or

c) a graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has two years of full-time, post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or

(d) a graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has four years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.

Certified Alcohol and Drug Counselor (CADC) ***Preferred***

· Credentialed by the NC Addiction Specialist Professional Practice Board; or Registered to be Credentialed at minimum.

SUPERVISORY RESPONSIBILITIES: None.

LANGUAGE SKILLS: Ability to read and write English. Ability to generate clinical documentation of interventions and support services rendered to patients in keeping with regulations and requirements of credentialing and auditing bodies.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person